At we shop, we want you to be completely satisfied with your purchase. If you’re not satisfied with the product or need to exchange it for any reason, please follow our easy return process.
Our standard returns window is 30 days from the date of delivery. However, if you receive a defective or damaged item, you may be eligible for an extended return window. Please contact our customer service team at [email protected] to discuss further.
How to Return an Item
Contact Our Customer Service Team: Reach out to us by phone at [phone number], by email at [email protected], or through our website’s contact form. We’re available to assist you Monday-Friday, 9am-5pm EST.
Request a Return Authorization Number (RAN): After verifying the reason for return and ensuring that your product is in its original condition, we’ll provide a unique RAN.
Pack the Item: Carefully pack the item along with any included accessories (e.g., packaging materials) into its original box or a sturdy package to prevent damage during transit. Attach the RAN label on the outside of the package.
Ship the Item Back: Send the returned package back to us at [shipping address] via your preferred shipping method. Please note that we don’t cover return shipping costs unless the item is defective or damaged.
Refund Process
Once we receive and process your returned package, we’ll issue a refund for the full amount of the product (including taxes) within 5-7 business days. Your account will be credited accordingly. If you used a promo code during checkout, the value of that code may not be included in your refund.
Important Notes:
Products in Their Original Condition: Returned products must be in their original condition, with all tags and accessories intact.
Exceptions to the Standard Returns Window: We may consider extending the returns window for defective or damaged items. Contact our customer service team for further guidance.
Refunds: Refunds will be issued via the same payment method used for the original purchase.
Contact Us
If you have any questions about our returns policy or need assistance with processing a return, please don’t hesitate to reach out:
Email: [email protected]
Thank you for shopping with us! We value your business and appreciate the opportunity to serve you better.
